Refunds and reprints

Last updated 13 November 2026

You see a free sample of your book before you pay, and you can redraw any page you do not love at no extra cost. We still want every family to be happy with their book.

Printed books

Nothing prints until you approve it. After you pay, you check the cover and every page, then press Approve and print. Changed your mind? Cancel any time before you approve for a full refund, right from your book.

If your printed book arrives damaged, misprinted or does not arrive at all, email us within 30 days of delivery (or of the expected delivery date) with your order number and a photo if it is damaged. We will reprint it or refund you in full.

PDF books

A PDF is ready the same day you pay, usually within a few minutes, so we do not usually refund a change of mind. If the file will not open or download, or the book is not what you ordered, email us and we will fix it or refund you.

Your rights under the law

Nothing here limits your rights under the consumer laws where you live, including the Australian Consumer Law. If a product has a major problem, you are entitled to a refund or replacement.

How to ask

Email hello@mycrayonstory.com with your order number. We reply within two business days.

My Crayon Story is run by Reid Media. Email hello@mycrayonstory.com.