Privacy
Last updated 13 November 2026
We collect only what we need to make and deliver your book. We never sell your details, and we never ask for photos of your child.
What we collect
- Your email address and name, so you can sign in and find your books again.
- The details you type for the story: first names, age, looks, pets and the places they love. These are used to write and draw the book.
- A postal address and, if you choose, a phone number, only for delivering a printed book.
- Payment is handled by our payment provider. We never see or store your card number.
Who helps us
We use trusted services to run the site: hosting, a database, an AI service that writes and draws the story, a payment provider, a printer for printed books, and an email service. They use your details only to provide their service to us.
Some of these services store or handle your details overseas, in the United States. This can include the story details you type, your email address and a postal address for printed books. We take reasonable steps to make sure they handle your details in line with the Australian Privacy Principles.
Cookies and ads
We use the Meta pixel, a small piece of code from Facebook and Instagram's owner, and its cookies. It tells us when someone who saw our ad visits, makes a sample or buys a book, so we can show our ads to people likely to want them. It never receives the story details you type. You can turn off ads based on your activity in your Facebook or Instagram ad settings, or block cookies in your browser.
Emails
We send emails about your order. Marketing emails, such as reminders before a birthday you choose to add, are off unless you turn them on in your account, and every one has an unsubscribe link.
Questions or complaints
Email hello@mycrayonstory.com and we will reply within 30 days. If you are not happy with our answer, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Your choices
You can see and change your details, or delete your account and books, in your account. You can also email us at hello@mycrayonstory.com. We keep order records only as long as tax law requires.
My Crayon Story is run by Reid Media. Email hello@mycrayonstory.com.